Healthtrax Fitness & Wellness

General Manager


East Longmeadow, MA


Full Time

The Healthtrax General Manager thrives working in a multi-faceted environment with a keen focus on people through customer service and talent management excellence with a bottom line approach to ensuring the continued success of the business.

The successful candidate will exhibit an unwavering passion for fitness and service to others through self-initiative, patience and diplomacy while quickly analyzing business metrics and resolving challenges while upholding the Company brand.

Responsibilities, include but not limited to

  • Business acumen and accuracy in budgeting, forecasting, P&L and payroll management 
  • Proven track record of delivering results in all area of operations including achieving daily sales activity targets
  • Skilled at talent management building and retaining a team from recruiting to onboarding of a diverse workforce
  • Ability to be flexible and thrive in a fast-paced, lean-staffed, deadline and results driven environment
  • Experience implementing annual marketing plan and upholding integrity of the brand
  • Strong written and verbal communication and customer service interpersonal skills
  • Ability to think logically and act professionally when resolving both routine and moderately complex issues and challenges
  • Hands on operational experience inspecting interior and external physical plant safety, cleanliness and function
  • Collaborator working with clinical partners; community and civic groups; landlord, vendors and affiliates
  • Highly ambitious and competitive in a spirit of harmony
  • Anticipate and identify opportunities and, or challenges and proactively recommend solutions to Supervisor
  • Personal commitment to fitness, desire for continual learning and advocate promoting the benefits of exercise
  • Manage other duties and responsibilities as requested by management
  • Personal pride in a job well done


A Bachelor’s degree or its equivalent in Health, Physical Education, Recreation, Health Promotion, Public Health Administration, Business Management or related field is preferred. A minimum of 4 years of supervision/personnel management, with substantial retails sales, fitness services and physical plant operations experience, preferred.  Proven track record of developing and effectively implementing sales strategies, business plans, forecasts and budgets, and achieving sales results.


Proficient in Microsoft Suite including excel, Outlook Calendar and intranet and web-based platforms. CPR, First Aid Certified


Competitive compensation and bonus potential, training and development, annual awards and recognition, best practice sharing among 18 affiliates, leadership support by Vice President of Operations, corporate support in marketing, fitness, accounting and human resources.

Health and Dental benefits, 401 (k), flexibility in Paid Time Off and Holidays.

Work Conditions

The General Manager will be working in a health club environment inspecting all areas of indoor and exterior of the building and property.  This position may be exposed to prolonged periods of sitting, in addition to standing, walking, bending, stretching, reaching, lifting and climbing. Travel to various Healthtrax locations, company activities, community networking events and training sessions. Schedule will vary on a Monday through Sunday basis with an understanding of this role that "We work while others play".

Healthtrax in East Longmeadow, MA sits in a lovely upscale bedroom community between Springfield, MA and Hartford, CT. Opened in 1979, the Center has 26,000 square feet of fitness space, including an indoor lap pool and whirlpool, group exercise studios, an extensive fitness floor, racquetball courts, Xpress Training line, offering free trainer assisted workouts and Family friendly programs and services including family locker rooms and a kidZone.

Healthtrax has partnered with Mercy Medical Center to offer Mercy Physical Therapy and other programs and services.

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